Terms and Conditions

1.. Server Usage

Personal accounts are to be used by the primary owner only. Personal account holders are not permitted resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. Cut.co.uk reserves the right to refuse service and /or access to its servers to anyone. Cut.co.uk do not allow any of the following content to be stored on its servers: Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation. Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Cut.co.uk. Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

2.. High Resource User Policy

Resources are defined as bandwidth and/or processor utilization. Cut.co.uk may implement the following policy to its sole discretion: When a website is found to be monopolising the resources available Cut.co.uk reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Cut.co.uk continues hosting the website for an additional fee.

3.. Payments Policies

All accounts are set up on a prepay basis. Although Cut.co.uk reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year, quarter or month following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given. In situations where the payment on file is declined Cut.co.uk will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Cut.co.uk reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request. All payment is in UK sterling.

4.. Cancellation and Refunds Policy

Refunds on unused service periods are available subject to the following terms and conditions.

  • Refunds will not be issued for those who break our Terms and conditions and Acceptable User Policies.
  • Cost of Domain Names are non-refundable.
  • SSL certificates are non-refundable.
  • Customers will receive a full refund for all services if notice of the cancellation is received up to 14 days from the initial receipt of the service.
  • Cancellation requests received after 14 days from the initial receipt of service will be refunded as follows:
    • Customers will receive a pro-rata refund for any unused service period.
    • A surcharge of 10% will be deducted from the refund amount with
    • Setup fees are non-refundable after 14 days from receipt of the service.
  • We issue refunds by the following methods:
    • BACs (Bank Transfer)
    • Cheque
    • WorldPay refund
    • Paypal refund

    Placing an order indicates your acceptance of these terms and conditions. If you have any questions regarding this policy please contact us.

    5.. Customer Support

    Cut.co.uk operate a general email support system and also a telephone line. Emails are normally repsonded to within 1 working day and the Telephone is manned 9am to 5pm however emergancy support is often available outside of these hours

    6.. Outbound Domain Transfer

    Cut.co.uk will respond to Customer requests for Outbound Domain Transfers within 48 hours (Normally 24 Hours). Where an Outbound Domain Transfer request is received, Cut.co.uk reserve the right to transfer the Tag or provide the appropiate details to allow for a Transfer and close the account simultaneously. Transfer out requests can be received via Email or by Telephone however please remember it is our responsibility to ensure only the legitmate owner of the account can Transfer Domains and we may require further secuirty checks before a request can be actioned. If security checks are required, we will request any further informatin within a 24 hour period from the request.

    7.. Indemnification

    Customer agrees that it shall defend, indemnify, save and hold Cut.co.uk harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Cut.co.uk, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Cut.co.uk against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Cut.co.uk' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Cut.co.uk' server.

    8.. Complaints procedure

    If you are unhappy with the service you receive from Cut.co.uk, you can write to the address shown on our Contact Page. We will respond to you within 1 week.

    9.. Disclaimer

    Cut.co.uk will not be responsible for any damages your business may suffer. Cut.co.uk makes no warranties of any kind, expressed or implied for services we provide. Cut.co.uk disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Cut.co.uk and its employees. Cut.co.uk reserves the right to revise its policies at any time.

    Nominet Terms and Conditions

    When you register a .uk domain name you are also entering into a contract with Nominet and you agree to their terms and conditions. This is a separate contract to any you may have with a third party for the provision of Internet services. Please read before you register your domain name.

    All Domains registered through Cut.co.uk will be for a period of two years and notification of renewal will be sent 30 days prior to expiry. Renewal of Domains will be automatic on payment of Invoices. If you are registering a .uk Domain, the central registry will be Nominet.org.uk and you will have your own account with Nominet that you may use to update your details or transfer your Domain if required. To logon to Nominet, please visit https://secure.nominet.org.uk/auth/login.html and select 'First time Logging in'. You may use the email address you registered with cut.co.uk

    Acceptable Usage Policy

    This policy applies to the shell services offered by Cut.co.uk. Cut.co.uk reserve the right to take necessary action against any user found to be violating this AUP.

    1. No warez, pirated, or material that infringes copyright is to be hosted on the servers. This includes running DCC bots that are distributing such material. This especially relates to running FTP bouncers or software used to mirror such material.

    2. No cracking related material will be tolerated on the server. Hosting any kind of cracks for any operating system or application is not allowed.

    3. No rootkits / security exploits. If a user is found to have a rootkit in their directories they will be immediately disconnected from the service with no refund. This also applies to any security exploits for applications.

    4. A user should not connect to the service using an anonymous gateway (such as an Indonesian based gateway) that cannot be traced. Any user connecting through such a service will be suspended from the service and assumed to be violating this AUP.

    5. No pornography or adult material is to be hosted on the server.

    6. No process that is listed in the current blacklist will be allowed. This blacklist is subject to change and can be found at the bottom of this AUP. Contact an admin if you are unsure of the validity of a process.

    7. No user is to run more processes than they have paid for, the only exception to this is a program that is running temporarily while the user is using SSH, for example an IRC client (eg. irssi) that will be closed when the user logs out. If a user is unsure whether they can run a process contact an admin via the contact details below.

    8. If any process is found to be causing extreme load on the machine or interfering with other user's service the Cut.co.uk administrators reserve the right to kill this process.
    Current Process Blacklist:

    • Any ircd
    • Any form of warbot
    9. Cut.co.uk actively blocks and prevents users from accessing the EFNet and UNDERNET IRC networks. Therefore any user found trying to connect to EFNet or UNDERNET, will be cautioned with the possibility their account will be removed.

    If you have any questions regarding this AUP please contact us.

    If you would like to complain or report a website hosted by Cut.co.uk then please email abuse at cut.co.uk